Frequently Asked Questions
Have questions about our services, what to expect when working with Will Jenkins Nutrition, or other practical details? We’ve compiled answers to some of our most common queries below to help you find the information you need quickly.
If you can’t find the answer you’re looking for here, or if you’d simply prefer to chat with us directly, please don’t hesitate to get in touch. We’re always happy to help!
Fees, Reabtes, and Payments
The Medicare rebate for eligible dietetic consultations under a Chronic Disease Management (CDM) Plan is $60.35 (this figure is based on 2024/2025 rates and is subject to change by Medicare). This rebate covers a portion of the standard consultation fee, meaning there will be an out-of-pocket expense.
Medicare rebates are available for individuals with a GP-referred Chronic Disease Management (CDM) Plan, which can provide up to 5 rebated allied health sessions per calendar year. You will need to obtain this plan from your GP before your appointment to claim a rebate.
Regarding bulk billing (no out-of-pocket cost): Our clinic offers bulk billing for this service only in very specific, pre-approved circumstances. Please contact us directly to discuss potential eligibility before your appointment.
We aim to provide exceptional value through personalised dietetic care. For a detailed schedule of our current consultation fees and any available package options, please contact our clinic directly on 0430 001 719 / email us at [email protected] / visit our ‘Book Online’ page where fees are displayed before confirming. We’re happy to discuss the best options for your needs.
You may be eligible for a Medicare rebate if you have a chronic medical condition and your GP has prepared a Chronic Disease Management (CDM) Plan for you. If you are unsure about your eligibility or this plan, please contact your GP or medical clinic to confirm.
To obtain a Chronic Disease Management (CDM) Plan, you’ll need to book an appointment with your GP. During this appointment, discuss your chronic health condition(s) and your interest in accessing allied health services like dietetics. If your GP determines a CDM Plan is appropriate for your needs (typically for conditions present or likely to be present for six months or longer), they will work with you to create the plan and can then provide the necessary referral paperwork for you to see a dietitian.
After you have paid the full consultation fee for your session, we can typically process your Medicare rebate on the spot if you have your Medicare card and a physical debit card linked to a savings or cheque account. The rebate is usually paid directly into your bank account almost immediately. Alternatively, if you prefer, or if on-the-spot claiming isn’t possible for any reason, we will provide you with a receipt which you can use to claim your rebate directly from Medicare online via your MyGov account or the Express Plus Medicare mobile app.
Yes! Many private health funds offer rebates for dietetic services, depending on your level and type of cover. If you are unsure if you are covered, or the amount of your rebate, please contact your health insurance company directly to check your policy details before your appointment.
Yes, your private health fund will typically require our provider number (which we can supply) and specific item numbers for the services you receive. Common item numbers for individual dietetic consultations are 500 (Initial Consultation) and 600 (Review Consultation). We recommend confirming these item numbers with us and then with your health fund to understand your entitlements.
Yes, HICAPS is available at our clinic, allowing for on-the-spot claiming from most major private health funds. This means you’ll only need to pay the gap amount, if any.
We accept VISA, Mastercard, EFTPOS, and cash. Payment is kindly requested at the time of your consultation.
Yes, we are an NDIS provider and can support self-managed and plan-managed NDIS participants. Please provide us with your NDIS plan number and relevant goal information when booking your appointment so we can best tailor our services to your funding.
Yes, we welcome Department of Veterans’ Affairs (DVA) clients. DVA Gold Card holders are generally covered for clinically necessary dietetic services with a valid D904 referral from their GP. For White Card holders, dietetic services may be covered if they are for specific DVA-accepted conditions outlined in their referral. We typically bill DVA directly for approved services, meaning there is usually no out-of-pocket expense for the consultation itself for eligible cardholders with the correct referral.
About Our Consultations and What to Expect
Your first session is all about getting to know you, your specific goals, current diet, lifestyle, and any relevant medical conditions. Together, we’ll explore your circumstances and preferences to lay a strong foundation. You’ll leave this session with a clear understanding of our collaborative plan and your first actionable steps.
During review sessions, we’ll assess your progress, discuss what’s working well, and identify any challenges. We’ll then adapt and refine your plan and strategies as needed, ensuring they remain effective and continue to support you on your journey to better health.
Initial consultations are typically 60 minutes, and review consultations are 30 minutes.
GP referral letter (if you have one), Chronic Disease Management Plan/ Enhanced Primary Care Plan, any recent blood test results, a list of current medications and supplements, and a short food diary covering 3-7 days of your normal eating habits.
Apart from gathering any relevant documents like a GP referral or blood tests, you might find it helpful to think about your main health goals and any specific questions you have. It can also be benficial to keep food log for 3-7 days, as well as logging any symptoms you have, but this is optional.
The number of appointments varies greatly depending on your individual needs, health goals, and the complexity of your condition. We will discuss a proposed treatment plan and expected timeframe during your initial consultation. Our aim is to empower you with the knowledge and skills you need, not to keep you coming back unnecessarily.
In Australia, an Accredited Practising Dietitian (APD), like Will Jenkins, has completed extensive university qualifications in nutrition and dietetics (typically 4-5 years, often including a Masters degree) and meets strict criteria set by Dietitians Australia. This includes ongoing professional development and adherence to a code of ethics. APDs are qualified to provide medical nutrition therapy to manage a wide range of health conditions and are the only nutrition professionals recognised by Medicare, the Department of Veterans’ Affairs (DVA), and most private health funds for rebates.
The term ‘nutritionist’ is not regulated in Australia, meaning qualifications and experience can vary widely. While some nutritionists may have university degrees in nutrition science, others may have completed shorter courses. It’s important to check the qualifications and credentials of any nutrition professional you consult.
You don’t need a GP referral to see a dietitian for a private consultation. However, if you wish to claim a Medicare rebate, you will need a specific Chronic Disease Management (CDM) plan referral from your GP. Please see our ‘Fees & Rebates’ section for more details on Medicare.
My approach is an evidence-based, empathetic, and practical approach to food and nutrition. I focus on sustainable and habit forming changes that set you up for long term success and results that fit your lifestyle and preferences. My goal is to empower you to make long-term, sustainable changes for lifelong health.
Yes, absolutely. I believe in a collaborative approach to healthcare and am happy to work closely with your other health professionals to ensure you receive the best possible, coordinated care.
With your consent, I can liaise with your General Practitioner (GP), medical specialists (such as endocrinologists, gastroenterologists, etc.), psychologists, exercise physiologists, or other allied health providers involved in your care.
This collaboration can involve:
- Sharing relevant assessment findings and treatment plans (always with your permission).
- Aligning our strategies to support your overall health goals.
- Ensuring consistent advice and a unified approach to your wellbeing.
Effective communication between your healthcare team often leads to better outcomes, and I am committed to facilitating this where appropriate and beneficial for you.
Booking Your Appointment
You can book an appointment online by clicking here, by calling us on 0430 001 719, or by sending an email to [email protected].
Please select you prefered location when booking, or please mention your preferred location when callling/ emailing.
Monday, Wednesay – Friday: 8:00am – 3:00pm.
Tuesday: 8:00am – 8:00pm
Locations vary based on the day, but you can click the link for more detailed information on each location:
Family Health Clinic Malvern, 96 Glenferrie Road, Malvern.
Canterbury Health Hub, 7/333 Canterbury Road, Canterbury.
Dr. Dan’s Health and Fitness, 100 Main Road, Monbulk.
Yarra Junction Medical Clinic, 2454 Warburton Hwy, Yarra Junction.
Tuesday: 8:00am – 2:00pm – Malvern/ Yarra Junction (alternating weekly). 2:30pm – 8:00pm Canterbury.
Wednesday: 6:00am – 3:00pm Monbulk.
Thursday: 9:00am – 3:00pm Malvern (fornightly).
Friday: 8:00am – 1:30pm Canterbury.
Canterbury: Parking available outside the clinic, with more parking avalaible on Canterbury road (some restrictions apply at certains times). A short walk from Chatham and Canterbury stations. Buses regularly stopping a short walk fromt he clinic.
Monbulk: Ample parking avaible right outside the clinc. Buses available to Main street Monbulk.
Yarra Junction: Ample parking available. Buses avaibale to Warburton Hwy right outside the clinic.
Malvern: Parking avaible outside and behind the clinic, with time restrictions on some parking. Trams stop right outside the clinic. A short walk from Malvern train station.
e understand that sometimes you may need to change your appointment. We kindly request at least 24 hours’ notice if you need to cancel or reschedule. Cancellations with less than 24 hours’ notice, or non-attendance, may incur a cancellation fee of 50% of consultation fee. This policy allows us to offer the appointment time to other clients who may be waiting.
Yes, as a courtesy, we typically send an SMS and/or email reminder 24 hours before your scheduled appointment.
Email reminders are alos available if you prefer.
For a video Telehealth consultation, you’ll simply need a smartphone, tablet, or computer with a camera, microphone, and a stable internet connection. We use a secure and easy-to-use video platform, and you’ll receive a link to join before your session. If you prefer, consultations can also be conducted over the phone.
If you anticipate running late, please call us as soon as possible on 0430 001 719. We will do our best to accommodate you, however, please understand that your appointment may need to be shortened to ensure our other clients are not inconvenienced, and the full consultation fee may still apply.
Yes, you can book appointments for family members. For children under 16, we require a parent or guardian to be present, at least for the initial part of the first consultation. Please provide the details of the person attending the consultation when booking.
Booking & Logistics
Our clinic hours vary by location. Here’s a general guide, but please refer to the individual clinic pages or our online booking system for the most current availability:
Monbulk: Wednesdays, 6:00 AM – 3:00 PM
Yarra Junction Medical Centre: Tuesdays, 8:30 AM – 1:30 PM
Malvern: Operates on selected Tuesdays and Thursdays between 9:00 AM – 2:30 PM. Please check specific dates via our Malvern Clinic Page or booking system.
Canterbury: Tuesdays, 2:30 PM – 8:00 PM & Fridays, 8:00 AM – 1:30 PM
Burwood: Operates on selected Mondays between 8:00 AM – 3:00 PM. Please check specific dates via our Burwood Clinic Page or booking system.
For detailed information and to see real-time availability, please visit the dedicated page for your preferred clinic or our online booking portal.
We offer consultations at five convenient locations: Monbulk, Malvern, Canterbury, Yarra Junction, and Burwood. For full addresses, maps, and directions, please see the dedicated page for your preferred clinic:
Monbulk
Malvern
Canterbury
Yarra Junction
Burwood
You can also find an overview on our main Locations Page
Yes, parking is generally available near all our clinic locations. However, specific conditions, time restrictions, and availability can vary. For detailed parking information for each clinic, please visit the individual location page:
Yes, all our clinic locations are accessible by various public transport methods. As routes and best options vary for each site, please visit the individual location page for specific public transport details:
Specific Services FAQs
Currently, our dedicated one-on-one Personal Training service is exclusively available at our Monbulk clinic. This location is specially set up to provide an optimal training environment. You can find more details about our Monbulk clinic and the PT service on our Personal Training (Monbulk).
Our Personal Training sessions in Monbulk are conducted within a dedicated training area at Dr. Dan’s Health and Fitness. While it’s a professional clinical setting, it offers a private and focused atmosphere with all the necessary equipment for effective workouts, rather than being a large, commercial gym environment. This ensures you can focus on your session without distractions.
Yes, absolutely. As an Accredited Practising Dietitian, I frequently design personalised meal plans specifically tailored to support healthy, sustainable weight loss. My approach focuses on balanced nutrition, appropriate portion guidance, satisfying meals that align with your preferences, and strategies to help you achieve your goals in a healthy way. You can learn more about our different approaches on our Meal Planning Made Easy Page.
Yes, definitely! We understand the challenges of cooking for a family. Our meal plans can be designed to be family-friendly, incorporating meals that can be enjoyed by everyone while still meeting your specific nutritional needs. We can focus on adaptable recipes and provide tips to make healthy family eating easier and less stressful. Check out our Meal Planning Made Easy Page for options that suit families.
The ISAK-accredited skin fold assessment involves gently measuring skinfold thickness at specific standardised sites on your body using callipers. While it requires direct contact with the skin at these sites, it’s a non-invasive procedure. Your comfort and privacy are our utmost priority throughout the assessment, which is performed quickly and professionally by Will, a Level 1 ISAK accredited anthropometrist, who will explain each step. Appropriate attire like shorts and a sports bra (for women) is recommended. For more details, see our Skin Fold Analysis Page.
Yes, a primary outcome of a professional skin fold analysis is the calculation of your estimated body fat percentage. We use established, evidence-based equations based on the ISAK protocol to provide this. This information is included as part of the comprehensive body composition report you receive, which also details lean mass, sum of skinfolds, and more. Visit our Skin Fold Analysis Page to learn about the full report.
For our Recipe Modification service, a ‘simple’ recipe typically involves straightforward ingredient swaps or minor adjustments to a single-component dish. A ‘complex’ recipe generally involves multiple distinct components (e.g., a main dish with two intricate side dishes that all need modification), or requires significant adaptation for multiple or challenging dietary restrictions simultaneously. We will always confirm the classification of your recipe (simple or complex) with you after you submit it and before any work begins. More details can be found on our Recipe Modification Service Page.
We can adapt a very wide variety of recipes, including family favourites, main meals, baked goods, desserts, and more! While most recipes can be successfully modified to be healthier or suit specific dietary needs, the extent of modification and the final outcome can sometimes depend on the original recipe’s structure and ingredients. We’re always happy to discuss the possibilities for your specific recipe – just get in touch! See the types of recipes we commonly work with on our Recipe Modification Service Page.
General Health & Nutrition Questions
There’s no one-size-fits-all ‘best’ diet. What works well for one person might not be suitable for another due to unique health needs, genetics, lifestyle, and preferences. The most effective eating pattern is one that is nutritionally balanced, sustainable for you in the long term, and supports your individual health goals. An Accredited Practising Dietitian can help you navigate the confusing world of dietary information and develop a personalised approach that’s right for you. Book a Consultation.
You don’t need a specific medical condition to benefit from seeing a dietitian! Many people consult with us to optimise their general health and wellbeing, improve energy levels, develop sustainable healthy eating habits, enhance sports performance, or simply gain clarity and confidence in their food choices. We can help you fine-tune your diet to ensure you’re meeting your nutritional needs and feeling your best, whatever your life stage. Explore Our Services
It can be challenging to find trustworthy nutrition information online. For general, evidence-based guidance, we recommend resources like the Dietitians Australia website, the official Australian Dietary Guidelines, and state government health channels (like Victoria’s Better Health Channel). However, for advice tailored to your personal health needs, medical history, and lifestyle, it’s always best to consult with an Accredited Practising Dietitian. Why See an APD?
Carbohydrates are often misunderstood! They are the body’s primary source of energy and, when chosen wisely (like wholegrains, fruits, and vegetables), provide essential fibre and nutrients. Rather than complete elimination, the focus should be on the type and amount of carbohydrates that are right for your individual energy needs, activity level, and health goals. An Accredited Practising Dietitian can help you create a balanced eating plan that incorporates carbohydrates appropriately. Book a Consultation to Discuss Your Needs.